We combine the latest tech with human-centered design to offer highly intuitive and efficient EV chargers that ensure easier access to personal electric transport.

This gives people the freedom and potential to travel into a more sustainable future. How neat is that?

Within just a few years, we’ve built our domestic market-leading position by supplying superior charging installations for housing co-ops and private homes alike.

As a Norwegian EV pioneer, our goals are aimed at bringing the best charging technology to the rest of the world. Are you up for this challenge?

As part of Zaptec's continued growth, we are now looking for an Integration Engineer to join our global support team to close the gap between the company and our customers. You will get a central role in being the customer's voice towards our developers and the company while playing a vital role in increasing our customer satisfaction rates ⚡️

By joining our global support department, you will work closely with all of our other subsidiaries as a link between our support, product, technical, and sales departments. Your role will involve providing help and contributing to each country's support team by having dedicated expertise within integrations. Moreover, you will identify and communicate errors to partners, and act as the main point of contact for integration knowledge. You will take the lead in the management of integration support processes, ensuring timely and accurate responses to partner inquiries. You will also;

• Collaborate with various stakeholders to build competence within the organization and respond to inquiries at an earlier stage.

• Handle integrations with our API, particularly involving third-party payment services. 
• Work closely with partners seeking consultancy assistance for integration testing and setup.
• Identify and communicate errors to partners, and act as the main point of contact for integration knowledge.
• Troubleshoot issues, configure setups and effectively convey technical information to partners.
• Develop and maintain a comprehensive knowledge base for integration-relate that matters.

In the last year, we have grown our customer base quite a lot and as a result, we have more questions, feedback, and tickets coming in than ever before. As we continue to grow, we aim to add more customer-centric support engineers to work dedicatedly with this.

Some skills we value

• Knowledge of OCPP (Open Charge Point Protocol).
• Front-end support capabilities for partners and internal teams.
• Strong communication skills, including the ability to translate technical terminology for non-technical stakeholders.
  
• Understanding of REST APIs, WebSockets, OCPP, React, .NET, and Angular. 
  
• Background within tech and support is a BIG plus 😎

As for the skills required for this job

• Proficiency in API's and the ability to work independently. 
  
• Experience in application support within a relevant field.
• Familiarity with web-based tools, cloud technologies, and various communication methods within the cloud. 
• Basic knowledge of networking principles. 

Join in! ☕️ Yes, we do spend a lot of time in front of our desks, but we also love coffee, conversations, nerdy talks, lunches and jokes. 🤡

We trust you do your job, flex your own day
We'll provide the hardware you need
Career growth & competence development
We equip you with our own gym clothes
We got your back in regards to insurance and pensions
Don't forget social events

We strive to be the best at what we do, both in the eyes of our customers and our coworkers. We believe in a flexible and trustworthy way of working. We focus on results, not necessarily the approach because we respect that each coworker has unique ways of working to reach the target. 🙌🏽

Customer experience is the core of everything we do to provide a worry-free EV life.

We believe in our employees' uniqueness and the multidisciplinary way of working, and we work collaboratively toward a common goal.

Zaptec's products and services are making a difference to EV drivers, as we provide EV owners the freedom to charge from home and explore new adventures. By joining our team, you are joining us in our mission to create a more sustainable and electrical future, providing user-oriented EV charging experiences.

Surround yourself with highly motivated fellow Zapiens who support one another to reach our common goal. At Zaptec, you will impact improving the EV journey globally.