Technical Customer Operations Specialist

We combine the latest tech with human-centered design to offer highly intuitive and efficient EV chargers that ensure easier access to personal electric transport.

This gives people the freedom and potential to travel into a more sustainable future. How neat is that?

Within just a few years, we’ve built our domestic market-leading position by supplying superior charging installations for housing co-ops and private homes alike.

As a Norwegian EV pioneer, our goals are aimed at bringing the best charging technology to the rest of the world. Are you up for this challenge?

To support our continued growth in Switzerland, we’re looking for a structured and service-minded colleague who enjoys working at the intersection of customers, partners, and internal teams. In this role, you’ll play an important part in making sure our partners and customers receive the support they need, from the first enquiry to completed orders.

You’ll work closely with colleagues across logistics, sales, support and finance, ensuring that requests are handled smoothly and efficiently. From our office, you’ll be in daily contact with partners such as electrical installers, property managers and energy providers, adapting your communication to different audiences and building strong, trusted relationships along the way.

Your day might include

• Managing orders coming in through our online shop and email channels

• Supporting customers and partners via phone and email

• Preparing quotes and helping customers find the right solutions

• Coordinating internally with logistics, sales and support teams to ensure smooth deliveries and processes

• Assisting the finance team with invoicing and payment follow-ups

• Stepping in to support colleagues across the Zaptec team when needed

No two days are exactly the same, and that’s part of what makes the role exciting.

You enjoy helping customers and partners find solutions and take pride in making things run smoothly. You’re comfortable working in a technical environment and have a natural curiosity when it comes to understanding how things work.

You’re proactive, organised, and quick to learn. When challenges arise, you stay focused until the issue is resolved. You also enjoy working closely with colleagues and see teamwork as an essential part of achieving great results.

Some personal skills we value

• Structured and reliable, with the ability to keep track of multiple tasks at once.

• Service-minded and solution-oriented.

• Curious and quick to understand new systems and technical products.

• A collaborative team player who enjoys helping colleagues succeed.

• Comfortable communicating with different stakeholders across industries.

As for the skills required for this job

• Experience with order processing and basic accounting or invoicing tasks.

• Comfortable working in a technical environment and confident using IT systems.

• Strong communication skills and a customer-focused mindset.

• Fluency in Swiss German and French is essential.

• English are required. Italian is considered a strong advantage.

Join in! ☕️ Yes, we do spend a lot of time in front of our desks, but we also love coffee, conversations, nerdy talks, lunches and jokes.

We trust you do your job, flex your own day
We'll provide the hardware you need
Career growth & competence development
Pick your favourite Zaptec gear - it’s on us.
We got your back in regards to insurance and pensions
Take part in our yearly bonus scheme
Don't forget social events

We strive to be the best at what we do, both in the eyes of our customers and our coworkers. We believe in a flexible and trustworthy way of working. We focus on results, not necessarily the approach because we respect that each coworker has unique ways of working to reach the target. 🙌🏽

Customer experience is the core of everything we do to provide a worry-free EV life.

We believe in our employees' uniqueness and the multidisciplinary way of working, and we work collaboratively toward a common goal.

Zaptec's products and services are making a difference to EV drivers, as we provide EV owners the freedom to charge from home and explore new adventures. By joining our team, you are joining us in our mission to create a more sustainable and electrical future, providing user-oriented EV charging experiences.

Surround yourself with highly motivated fellow Zapiens who support one another to reach our common goal. At Zaptec, you will impact improving the EV journey globally.