Technical Support Specialist UK
Zaptec powers your next adventure
We combine the latest tech with human-centered design to offer highly intuitive and efficient EV chargers that ensure easier access to personal electric transport.
This gives people the freedom and potential to travel into a more sustainable future. How neat is that?
Within just a few years, we’ve built our domestic market-leading position by supplying superior charging installations for housing co-ops and private homes alike.
As a Norwegian EV pioneer, our goals are aimed at bringing the best charging technology to the rest of the world. Are you up for this challenge?
What your day would look like
As our Technical Support Specialist you'll be responsible for ensuring a high level of customer satisfaction through maintaining customer relationships pro & reactively.
You're expected to educate clients on best practices, product features & self-service resources, and, when needed, collaborate with clients to develop customized training plans, ensuring they have the skills & knowledge to effectively use our offerings. This also includes technical onboarding of new clients, ensuring a smooth transition into our ecosystem.
Work tasks also include technical troubleshooting by Zaptec's support channels, escalation management of complex technical issues, and continuous improvement of processes and workflow
What your day-to-day might look like:
Build and maintain strong, long-lasting client relationships
Manage a portfolio of client accounts, ensuring proactive technical support and guidance
Collaborate closely with sales to ensure client needs are met and exceeded
Provide expert technical guidance and recommendations to clients
Support installers and partners trough the channels that Zaptec operates with
Assist senior system in promoting suggestions to changes in routines, work methods e.g in Zendesk
Maintain a minimum of backlog and make sure installers are getting help as fast as possible
Help customers and partners understand, sell, and deliver our products
Have a proactive perspective and promote activities that reduces incoming enquiries
Handle returns, order cancellations and warranty replacements
After a work-day we encourage you to go home and relax. Be with friends and family or do your hobbies. It's healthy.
Is this you?
Some personal skills we value
You're outgoing and cooperative in a hectic environment.
You have a customer oriented mindset.
You love working with technology and digitalization.
As for the skills required for this job
Experience with electrical work and/or technical support
Experience from relevant industries such as the EV charging, energy or utility sector is preferred.
Knowledge and interest in energy and charging technology and solutions
You're a supportive role model towards your coworkers and convey Zaptecs values internally and externally
You're proactive and opportunity driven within your field with a focus on making positive changes for our customers and our employees
You're creative and independent when needed, but structured and able to work efficient in your team
You have high integrity and always keep Zaptec's customer in mind
You're result orientated, have a good business understanding and focus on completing your goals
Fluent in English, both verbally and written, fluency in French is a plus
Say 👋🏼 to your inner circle of colleagues
Head of Support & Customer Success
Country Manager UK
Senior Business Development Manager
Senior Business Development Manager Scotland
Join in! ☕️ Yes, we do spend a lot of time in front of our desks, but we also love coffee, conversations, nerdy talks, lunches and jokes. 🤡
Perks & benefits
We trust you do your job, flex your own day
We'll provide the hardware you need
Career growth & competence development
We equip you with our own gym clothes
We got your back in regards to insurance and pensions
Don't forget social events
And why work in our company?
We strive to be the best at what we do, both in the eyes of our customers and our coworkers. We believe in a flexible and trustworthy way of working. We focus on results, not necessarily the approach because we respect that each coworker has unique ways of working to reach the target. 🙌🏽
Customer experience is the core of everything we do to provide a worry-free EV life.
We believe in our employees' uniqueness and the multidisciplinary way of working, and we work collaboratively toward a common goal.
Zaptec's products and services are making a difference to EV drivers, as we provide EV owners the freedom to charge from home and explore new adventures. By joining our team, you are joining us in our mission to create a more sustainable and electrical future, providing user-oriented EV charging experiences.
Surround yourself with highly motivated fellow Zapiens who support one another to reach our common goal. At Zaptec, you will impact improving the EV journey globally.
Apply for new adventures
We don't care about your background, gender identity, sexual orientation, religious beliefs or age. We do care about equal respect. We're just humans. And sometimes we fuck up.